Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential! Business Development Manager Ref: CC_BDM_JUNE_2013 We are pleased to announce the following vacancy in the Customer Care Division. In keeping with our current business needs; we are looking for a person who meets the criteria indicated below: Reporting to the Director Customer Care the position holder will be responsible for the identification, introduction and roll out of new business opportunities including but not limited to Corporates, SMEs, SoHos, the International market, and management of clients providing these services in order to achieve BPO revenue objectives. It also involves management of strategic partnerships within BPO while aligning with other business functions in the delivery of this agenda. The job holder’s key responsibilities will be to: Develop and manage the Business Development strategy and align it to the BPO Sales Strategy ensuring growth and development of BPO services in the business; Formulate and manage the implementation of sales plans for BPO Sales team; Develop and own procedures for on-boarding and management of clients; Address issues affecting performance of the team; Ensure that contracts and other operational requirements are in place prior to trading by agents; Develop Proposals and Pricing for each client; Develop relevant SLAs and Penalties for each client; Collect necessary documentation for contract signing; Evaluate market potential and generate performance indicators for different revenue items; Align the revenue indicators to BPO Revenue targets; Develop monitoring and evaluation templates for revenue performance management; Champion the development and maintenance of effective relationships with different types of business; Develop prioritization tools for building relationships with corporate partners by ranking them
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