Gap Marketing Limited, a leading below the line marketing agency is looking to fill the position of Account Manager Job Title reports to: Client Service Director Principal Responsibilities: Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones Ensuring compliance (for self and subordinates) with appropriate and established systems that guarantee efficiency and effectiveness in the agency’s business operations Proactively establishing and growing strong relationships/partnerships with current and potential clients in a manner that promotes the agency’s positioning, policies and values Proactively researching new business leads and generating enquiries and briefs for generating business Working with agency colleagues in developing suitable proposals that adequately answers clients’ briefs and optimises the agency’s competitiveness in pitches Actively participating in ensuring proper preparation for, and presentation of proposals to clients Following up for proposal approvals and commitments from clients via LPOs and/or contracts Briefing the operations departments on resources and logistical support requirements of every client project and ensuring the acquired resources are in line with agency’s standards Developing content and delivering training to project staff in line with client initiatives and internal requirements Briefing and debriefing project staff on an ongoing basis to ensure that they are all aligned at all times in the project lifecycle In liaison with Operations department, ensuring proper project management through effective planning, implementation, monitoring & control as well as evaluation Managing administrative tasks and day-to-day delivery of clients’ projects by ensuring that work is strategically correct, on time and on budget Closely monitoring and reviewing the progress of all clients’ projects to ensure that at all times the agency is in control Preparing and sharing up-to-date work status reports with all relevant stakeholders both internally and externally on a regular basis and in line with agreed on mechanism Developing and presenting accurate, relevant and insightful reports to clients for all projects Arranging and attending client meetings and following each meeting with a client contact report Liaising with accounts department to prepare and send correct invoices to clients for each projects and ensuring timely payments from clients Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method Offering excellent client service through effective communication, feedback, response to requests for service, results delivery, and proper engagement Assist in building a strong agency brand through actively participating in development and implementation of the agency’s marketing strategy Attend to any duty as otherwise directed by your supervisor or the Managing Director. Person Specification: Education Qualification and Training Bachelor’s Degree in social sciences Professional qualification in marketing, preferably CIM Masters will be an added advantage Knowledge and Skills Good analytical skills Excellent interpersonal skills Team building Good organisation Good communication skills Good computer skills Project management skills Experience: At least 3 years’ experience in marketing or marketing agency in a reputable company. Interested candidates are invited to send an application letter, CVs and copies of relevant certificates (including KCSE certificate) to hr@gap-marketing.com
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