We hereby invite applications from qualified and experienced individuals for the following position: Post: Segera – Guest Experience Host Location: Segera, Laikipia County The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at Segera Performance Areas: Be responsible for the hosting of guests for the duration of their stay Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction to the Segera Retreat offering Meet and coordinate guest departures Schedule guest activities in accordance with the Segera Retreat offering Create value added experiences on a continuous basis for all guests If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries Record SPA bookings and schedule welcome treatment for guests Host guests whenever they are in the main area by meeting them in the respective areas Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences Manage children’s activities in accordance with the Segera Retreat offering Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc) Manage the switchboard and night phone when required Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests Ensuring that all guest related issues are communicated to respective departments in detail Ensure proper follow-up on guest requirements and complaints are addressed Maintain the appearance and work standards defined in the service offering on Segera Attend daily early morning brief as scheduled Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief Submit a guest report for every guest after departure to the Operations Manager and Tourism Manager Maintain guest history, experience forms, daily planner Assisting Operations Manager with the management of housekeeping (laundry/guest area and villa housekeeping) Attributes/Attitudes Good communication skills, oral, verbal and written English Analytic Have good judgment Integrity Service orientated Attention to detail Good planner with organizational skills Technical and Professional knowledge proficiency Professional Follow up and takes initiative Keyboard skills Adaptability High work standards and ethics Confident A team player Flexible and solution driven Focused Responsible Self driven and motivated Mature Humble - not arrogant / over confident Pride in self and assets Minimum Requirements & Qualifications At least 1 year work experience in guest relations department or in a related field preferably in tourist camps, lodges, conservancies etc. Be able to work un supervised and meet set deadlines Good communication skills Computer literacy essential. Be methodical and ensure operating procedures are enforced and followed
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