Our client, a boutique hotel in Diani, South Coast is looking to fill the following positions: Oversee the entire operations of the hotel, which include; human resources, housekeeping, security, public relations, client service, food service, sales and finances to ensure the hotels smooth running and that the hotel achieves its financial goals.planning and organising accommodation, catering and other hotel services;promoting and marketing the business;managing budgets and financial plans as well as controlling expenditure;maintaining statistical and financial records;setting and achieving sales and profit targets;analysing sales figures and devising marketing and revenue management strategies;recruiting, training, monitoring and motivating staff;planning work schedules for individuals and teams;meeting and greeting customers;dealing with customer complaints and comments;addressing problems and troubleshooting;ensuring events run smoothly;supervising maintenance, supplies, renovations and furnishings;dealing with contractors and suppliers;ensuring security is effective;carrying out inspections of property and services;ensuring compliance with licensing laws, health and safety and other statutory regulations.The successful candidate must have:at least three years experience in a similar position a degree /diploma in hospitality or business management studiesa friendly personality and genuine desire to help and please others;the ability to think clearly and make quick decisions;numeracy and logistical planning skills;a professional manner and calm, rational approach in hectic situations;the ability to balance customer and business priorities;flexibility and a 'can do' mentality;energy and patience;In charge of the hotels marketing function; promoting the hotels services and amenities and coming up with ideas for creating new clientele. This includes planning, advertising, public relations, organising events, product development and research. liaising and networking with a range of stakeholders including clients, colleagues, suppliers and partner organisations;communicating with target audiences and managing customer relationships;sourcing advertising opportunities managing the production of marketing materialswriting and proofreading copy;liaising with designers and printers;maintaining and updating customer databases;ensuring the website is always updatedorganising and attending events such as conferences, seminars, receptions and exhibitions;conducting market research such as customer questionnaires and focus groups;developing marketing plans and strategies;managing budgets;evaluating marketing campaigns;monitoring competitor activity;
The successful candidate must have:at least two years in a similar position a business degree and qualifications in Marketing Managementexcellent communication and interpersonal skills;analytical skills;the ability to use initiative;the ability to work under pressure;creativity, drive ,flexibility;numeracy skills;must be a team player;influencing and negotiation skills;business awareness;Interested candidates should send their application and MUST indicate their current/last gross salary and expected gross salary with a copy of their CV to info@echelonhc.com before 1st June 2013.
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