Position : Process Developer / Process Associate for Order to Cash Shift Timings: 8AM-5PM Experience: 1-3 Yrs of relevant experience after education Main Purpose of the Position The Order To Cash (OTC) work stream Key Outputs & Tasks Pro-actively supporting the process of allocating customer receipts to correct customer accounts on a daily basis Monitor returned payments on a daily basis by correctively investigating and posting to a customer account Identifying non-customer related receipts, pro-actively investigating and posting to correct G/L accounts Process incoming cheques onto SAP and bank with house bank Monitoring Accounts Receivable clearing accounts on a daily basis Matching of debits and credits on Accounts Receivable clearing accounts Preparing month end reconciliation's and other reports Supporting other OTC areas where necessary and appropriate Continuously look for process improvement to drive customer satisfaction and raise service efficiency Improve own Key Performance Iindicators and clearing of all unidentified receipts as per Service Level Agreement Liaise with third party document printer where specific documents must be extracted from daily mailing process Check audit documentation supplied by third party document handler is correct The job holder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile Supporting other OTC areas where necessary and appropriate Continuously look for process improvement to drive customer satisfaction and raise service efficiency Educational Experience Accounting, Finance or Business related degree CPA(K) or ACCA finalist Essential Work Experience Must have experience in a Cash Receipt environment Must understand the Order To Cash process Cycle Accurate, efficient and organized within daily responsibilities. Adaptable to learn new processes, concepts, and skills
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