Customer Service Jobs Kenya. Support and Implementation Consultant Job Description: The primary responsibility of this position is to deliver excellent customer service, accurate information to the Evolution customer base and successful completion of Evolution projects, while working in a highly pressurized environment. The daily tasks will require in-depth technical assistance as well as sound accounting knowledge. Skill requirements: • Accounting knowledge and application thereof • Working knowledge of Windows • Basic knowledge of MS Office • Working knowledge of computer hardware as well as networking and databases • Knowledge on all the company’s products • Solid experience in a customer service environment is necessary • Solid understanding of MS SQL • Effective troubleshooting skills • Minimum 1 year in a support environment • Good telephone and email etiquette is a must Personal qualities: The successful applicant will display good interpersonal skills with the ability to communicate effectively in business English. Troubleshooting and problem solving are key traits coupled with a calm and patient approach to each customer.
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