The (my) Job: Account Manager Who I report to: Associate Director Where the job is based: Nairobi, Westlands The purpose of the job: Client management and development First point of contact for the client on a project Run projects with minimal senior supervision Line management responsibility and some involvement in departmental management, including being a representative/ advocate for the department What this job has to deliver: Development of Client relationships: Maintain and nurture client relationships Develop new business from existing clients Good understanding of client business and market Manage and promote delivery to client expectations Financial management: Accountable for managing projects and team to drive positive GM and profit Pricing for success and profit Works with internal and external clients to identify cost effective solutions Proposal process: Accountable for creation and integrity of proposal and pitch (focus on benefits) Responsible for turning complex research approaches into workable & profitable solutions Project management / Fieldwork: Suggest process improvements to suppliers and team Drive integration of team members to deliver excellence Clarify and manage roles and budget within project team Oversee change to meet business and client needs Manage the creation & review of materials to meet client needs Conduct qualitative fieldwork and analysis with minimal supervision (Qualitative Space) Design & facilitate insight generation & creative concept development (Ideas Architects). Analysis/reporting: Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance) Leadership, team and people management: Manage and assist team in developing account strategy Seek opportunities to share learning and coach/mentor team Ensure direct reports have objectives & development plans to support team goals and company strategy Assist in recruitment and development of staff in line with team and company needs Communication: Actively listen and communicate openly with clients and internal teams Clearly and persuasively communicate complex issues, internally and externally Clearly and accurately write reports, presentations and proposal documents Deliver client presentations The scope of the job: Client target: Manage projects & team to contribute towards achievement of financial targets
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