We are pleased to announce the following vacancy in the Regional Operations Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below: Senior Engineer - RAN Configuration & Support Ref: TECHNOLOGY_SERCS__OCT _2012 Reporting to the Senior Manager: Configuration & Support, the position holder will be responsible for Providing long term RAN system configuration and support; On callout for 24 hours daily; Providing 2nd line support to RAN system faults escalated from first line maintenance; Interface with the supplier of the RAN equipment and follow up on escalated problem; RAN subsystem upgrades and major network configuration changes; Develop tools for automation and speed up the support processes The job holder’s key responsibilities will be to: Ensuring RAN systems (GSM, UMTS) and NEs continuously perform within or exceed KPIs; Ensuring RAN systems and operational availability to support customer traffic; Resolution of faults escalated from 1st Line maintenance teams within SLAs; Ensuring all newly integrated RAN equipment follow & adhere to the laid down acceptance criteria; Perform configuration changes on RAN Network elements & S/W upgrades to meet network KPIs; Analyze network KPIs, logs and warnings and initiate corrective measures to resolve complaints and faults
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