Receptionist Jobs Kenya Urgently Required Job Title: Front Office Receptionist Reports to: Front Office Supervisor Duty station: Chester House - Nairobi Key task Responsible for delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. Duties and Responsibilities Deliver excellent customer service, at all times Assist in keeping the front office reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and apartment pricing, to provide information to guests, on request, while maximizing room sales’ opportunities Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Job specification of Front Office Receptionist Diploma or a Certificate in front office operations from Kenya Utalii College or equivalent 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable Customer care skills Excellent verbal and written skills Excellent interpersonal skills Public relations skills Numeracy skills Self organisation skills Attention to detail Email your application and CV to: careers@monarch.co.ke Dont Miss Our Daily Job Updates Click Here To
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