Job Title: Software Developer / Support Engineer Location: Westlands, Nairobi Type: Full Time Our client is excited to be recruiting an outstanding, energetic, and highly motivated individual to fill the role of development and technical support specialist. The stand-out individual must have strong technical and communication skills to join our team and fit into our great employee culture. The selected candidate will start as a support engineer working remotely and onsite with customers. His or her job will be to manage the cloud software, solve customer issues arising from our cloud software and to provide guidance on enhancing the customer processes/experience. This includes the ability to problem-solve technical issues, manage the cloud-software, and act as a consultant for improvements and enhancements to the software. Furthermore, after showing great aptitude for this, the candidate will have promotion paths into either exclusively software engineering or exclusively technical consulting. We are looking for staff to start IMMEDIATELY! The successful candidate will be responsible for: Responsibilities: Effective and high quality support of client issues Day-to-day management of the framework for clients Developing custom solutions leveraging the platform Integrating software with other applications Working with team members to provide scope and timeline for development items Being able to work with aggressive timelines and communicate well with clients and other team members Understand customer business processes furthermore providing insight into SaaS enhancements for our clients Qualifications - Background and Experience: Full-time: At least 1 year of experience in developing business related solutions (CRM, ERP, etc.) or applications involving, but not limited to, databases and database logic leveraging triggers or batch processes, user interface, integrating or connecting systems via Web Services API Intern & Full-time: Degree in Computer Science, Computer or Software Engineering, MIS or equivalent Qualifications - Personal: Strong communicator with ability to articulate ideas well to external customer and internal team
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